Precise Business Solutions Privacy Policy
Effective Date: 4th December 2025
1. Introduction
Precise Business Solutions (“Precise,” “we,” “our,” or “us”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable privacy laws in the European Union (EU) and United Kingdom (UK), including the General Data Protection Regulation (GDPR) and the UK GDPR.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with us online, offline, or through our services.
2. Scope
This policy applies to all personal information collected by Precise through our website, products, services, communications, and related activities. By providing your personal information, you agree to the terms of this policy.
3. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business operations, including:
- Name, job title, and contact details (email address, phone number, postal address)
- Company name and business contact details
- Login credentials or account details (where applicable)
- Communication preferences and correspondence history
- Information provided through support requests, forms, or event registrations
- Website usage data, IP addresses, browser type, and analytics data collected through cookies and similar technologies
We do not intentionally collect sensitive information (such as racial or ethnic origin, political opinions, or health data) unless required for a lawful purpose and with your explicit consent.
4. How We Collect Personal Information
We may collect personal information in several ways, including:
- Directly from you (via forms, enquiries, calls, or emails)
- Automatically through our website (via cookies, analytics, and log data)
- From publicly available sources or authorised third parties
- Through business partnerships, referrals, or service delivery
You may choose to remain anonymous or use a pseudonym where practical; however, this may limit our ability to provide some services.
5. Why We Collect and Use Personal Information
We collect and use personal information to:
- Provide and manage our products and services
- Respond to enquiries and support requests
- Send relevant updates, marketing, and event information (with opt-out options)
- Comply with contractual, legal, and regulatory obligations
- Improve our products, services, and customer experience
- Perform analytics, research, and business development
We only use or disclose personal information for the purposes for which it was collected or as otherwise permitted by law.
6. Direct Marketing
We may use your contact details to send marketing communications about our services, solutions, or events that may be relevant to you. You may opt out at any time by following the unsubscribe link in our emails or contacting us directly at [email protected].
We comply with the Spam Act 2003 (Cth) and ensure that all marketing communications include an easy opt-out mechanism.
7. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and authorised representatives
- Related companies, contractors, or service providers who assist in operating our business
- Technology partners, cloud providers, or professional advisors
- Regulatory authorities or law enforcement agencies where required by law
Where these recipients are located overseas (including but not limited to the United Kingdom, the Netherlands, and the United States), we take reasonable steps to ensure they protect your information in accordance with this Policy and the APPs.
8. Data Storage, Security, and Retention
Your data is primarily stored and processed on secure servers located in Australia. We implement technical, organisational, and physical safeguards to prevent unauthorised access, misuse, or loss of personal information.
We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law. When information is no longer needed, we take reasonable steps to securely destroy or anonymise it.
9. Access, Correction, and Complaints
You may request access to or correction of the personal information we hold about you. Requests can be made by contacting us at [email protected] or by completing our Personal Information Access Request Form.
We may ask you to verify your identity before providing access to ensure the security of your information. Requests will be processed in accordance with the Privacy Act 1988 (Cth) and responded to within 30 days.
If you have concerns about how we handle your personal information, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. International Data Transfers
We may transfer personal data outside Australia for processing or storage by trusted third parties. In such cases, we implement appropriate safeguards (such as contractual clauses and security controls) to ensure your information remains protected in accordance with applicable laws.
11. Data Breach Notification
In the event of an eligible data breach, as defined by the Privacy Act 1988 (Cth), we will promptly notify affected individuals and the OAIC, outlining the nature of the breach and recommended actions.
12. Cookies and Website Analytics
We use cookies and similar technologies to enhance website functionality, analyse traffic, and understand visitor behaviour. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.
13. Children’s Privacy
Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, please contact us to request deletion.
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The updated version will be published on our website with a revised effective date.
15. Contact Us
Precise Business Solutions
Email: [email protected]
Phone: +61 8 9242 5933
Address: Level 1, 116 Hobart Street, Mount Hawthorn WA 6016, Australia
For GDPR and UK GDPR enquiries, contact our Data Protection Officer (DPO) at [email protected].
