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At Precise Business Solutions (Precise), our mission is to help our customers maximise the return on their investment in their ERP (Enterprise Resource Planning)<\/a> system. We are passionate about helping our customers transform their businesses through technology and partnering with them through this journey<\/a>.<\/p>\n This transformation doesn’t happen overnight, nor does it happen as soon as our customers ‘go-live’ with their new ERP solution. Organisations are able to adapt and evolve at differing speeds, and each of our customers has varying challenges. We recognise and embrace these differences and we are there to help you at every step of the way, through the excitement of innovation and the challenges of change, no matter how high the mountain may seem at times.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/precisebusiness.com\/wp-content\/uploads\/2020\/01\/1_Ever-Asist.svg” alt=”Ever-Assist for Epicor ERP and Precise Products support program” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”300px” module_alignment=”center” custom_margin=”38px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”||0px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”2″ module_class=”content_top_sm” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/precisebusiness.com\/wp-content\/uploads\/2020\/01\/Precse_threepeople_meeting_discussion_coffeeshop-HgP5TJfs.jpg” alt=”Three Precise employees meeting in a coffee shop about how they can best support of of our Epicor customers” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We have developed an ERP Maturity Model called ‘Precise F.I.T<\/a>.’ which maps out the journey our customers will typically take to go from Business Foundations, through Business Improvements and into Business Transformation. We liken this journey to climbing mountains, and it’s an analogy we use a lot. Our goal is to deliver products and services that generate value for our customers, and value takes time.<\/p>\n The process is cyclical as you progress up the Precise F.I.T. mountains. You will enter an implementation project, then move into support, then go back into an implementation project and back to support and so on. This cycle is an evolution that moves as our customers grow, their systems mature, and new technologies and external opportunities and challenges emerge. We believe in helping our customers to achieve the most return from their investment and to realise their goals and objectives through this continually changing landscape.<\/p>\n Even when a customer is in ‘support mode’ we find there are always opportunities to help our customers improve and move further along their ERP Maturity path towards Business Transformation.<\/p>\n Read More<\/p> At Precise, the word \u2018support\u2019 means we are there at every step of the way, to assist you for as long as you need, and to help you ascend that mountain and transform your business. That is why we call our program of services ‘Ever-Assist’. Read Less<\/p><\/div><\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_padding_tablet=”0px||18px” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We provide more than your \u2018typical\u2019 support desk services, that revolve around the opening closing of customer support cases (though our team who does perform this function for our business is absolutely brilliant at what they do and consistently earns gold start ratings in our customer satisfaction surveys!). Support is more encompassing at Precise – it is about aiding you throughout your entire ERP selection and implementation journey and beyond.<\/p>\n The range of services we provide our customers through the Ever-Assist program includes:<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/precisebusiness.com\/wp-content\/uploads\/2020\/01\/Precise-Contact-us-graphic-compressor.png” alt=”Precise Ever-Assist program graphic – graphic of a support person helping our customers achieve their goals” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/precisebusiness.com\/wp-content\/uploads\/2020\/01\/Precise-Contact-graphic-v3-01-1.svg” alt=”Contact us graphic showing multiple methods of communication – phone, in-person and email” url=”\/contact\/” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”300px” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n If you are looking for a trusted Epicor partner<\/a> that will be there every step of the way with you and will help guide you towards Business Transformation through your information systems, reach out<\/a> to us to learn more about what makes us different, and how that can benefit you on your ERP journey.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_padding=”20px||0px” custom_padding_tablet=”0px||30px” custom_padding_phone=”” saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Existing Precise customers are encouraged to use our Ever-Assist Customer Portal for support case management and other enquiries related to their Epicor ERP system, Senior Living Solution or Precise Products.<\/p>\n The Ever-Assist Customer Portal allows our customers to easily submit support requests and manage existing support cases.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/precisebusiness.atlassian.net\/servicedesk\/customer\/portals” url_new_window=”on” button_text=”Go to Customer Portal” module_class=”btn_primary” _builder_version=”4.16″ custom_button=”on” button_font=”||||||||” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”call to action” module_class=”cta_section” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.48) 180%|rgba(0,0,0,0.48) 180%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.48)” background_color_gradient_start_position=”180%” background_color_gradient_end=”rgba(0,0,0,0.48)” background_image=”https:\/\/precisebusiness.com\/wp-content\/uploads\/2020\/01\/Precise-i-Pattern.svg” background_size=”contain” background_repeat=”repeat” background_blend=”darken” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ background_color_gradient_stops_tablet=”rgba(0,0,0,0.48) 100%|rgba(0,0,0,0.48) 100%” background_color_gradient_stops_phone=”rgba(0,0,0,0.48) 100%|rgba(0,0,0,0.48) 100%” background_color_gradient_start_position_tablet=”100%” background_color_gradient_start_position_phone=”100%” z_index_tablet=”0″ custom_css_main_element=”background-color: #525a5e;” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ make_equal=”on” _builder_version=”4.16″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”0px||0px||true” z_index_tablet=”0″ custom_css_main_element=”align-items: center;” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/precisebusiness.com\/wp-content\/uploads\/2020\/07\/Lead-Magnet-booklet-1.png” align=”center” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ module_alignment=”center” z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#ffffff” header_font=”||||||||” header_3_font=”||||||||” header_3_text_color=”#ffffff” custom_padding=”0px||0px|||” global_colors_info=”{}”]<\/p>\n Prepare your business for a successful Enterprise Resource Planning (ERP) project with our 12-step guide to success<\/p>\n [\/et_pb_text][et_pb_button button_url=”\/how-to-prepare-for-erp-project-download-1″ button_text=”Get the Guide” module_class=”right_call d-none” _builder_version=”4.16″ custom_button=”on” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_margin=”2em|||” z_index_tablet=”0″ button_text_shadow_horizontal_length_tablet=”0px” button_text_shadow_vertical_length_tablet=”0px” button_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”testimonial-col” _builder_version=”4.16″ background_color=”#f7f7f7″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ custom_padding=”0px||0px||true” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\nAbout our Ever-Assist support program<\/h3>\n
What services does Precise provide through the Ever-Assist program?<\/h3>\n
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Are you ready to work with a trusted partner that will support you throughout your ERP journey?<\/h3>\n
Ever-Assist Customer Portal<\/h3>\n
Is Your Business ERP Ready?<\/h2>\n
What Our
\nCustomers Say<\/h2>\n